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Terms & Conditions

General t’s and c’s

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with exept, hereinafter referred to as “exept”, ”us ” or ”we”, at the exeptstudios website or mobile website (jointly referred to as ””).

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on at the time you place your order.

By using and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Ownership of rights

Any use of or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of exept.

Product availability

The inclusion of any products or services on at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

exept wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to:
(i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services;
(ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the site, or which impacts the security of the site, or
(iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.


exept reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.

exept exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

exept endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.


Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact via email


Sale items are non-refundable and non-returnable. Once a product has been purchased at a set price, we are unable to apply future sale discounts or refunds to that product.


Please note, the products displayed on may be samples, with product details potentially evolving over the course of the selling period of the product. We make every effort to display our products and their colours as accurately as possible, however please note that the displayed colours of the products will depend upon the screen of the user and we cannot guarantee that the user's monitor will accurately portray the actual colours of the products. There are also variations due to studio lighting and lighting within online content on and our social channels. We cannot guarantee consistency of coloration of dyed products as we manufacture on a sustainable basis to avoid waste of product.


Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact who will settle the refund.

Returns and Exchanges

All items are non-refundable, non-returnable and non-exchangeable.

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